How it works
Working with Comprendé is simple — we take care of the details so you don’t have to.
Here’s what your journey looks like with us:
Start the conversation
Tell us about your property, your goals, and what matters most to you. We’ll listen, answer your questions, and outline how we can help.
We handle the setup
From appraisals, photography and marketing thorough tenant vetting, we manage everything professionally and efficiently — keeping you informed every step of the way.
Relax while we manage the details
Your dedicated property manager stays in touch, supported by our in-field specialists and local network. You’ll always know who’s looking after what.
Enjoy ongoing, consistent support
You’ll have ongoing communication, clear reporting, and no surprises. If something needs attention, we’re already on it.
At Comprendé, property management isn’t just about homes — it’s about people.
We’ve built a business where owners feel supported, tenants feel respected, and every property is managed with genuine care and understanding.
Here’s what makes working with us better:
A genuine property partner
Whether you’re letting or selling, we make it simple with everything under one roof. As Agency of the Year 2023 and winners of the 2024 National Growth Award, we’re trusted by Wellington property owners who value expertise, consistency and reliability.
Backed by the best in Wellington
We’ve spent over a decade building strong relationships — not just with owners and tenants, but with a network of local tradespeople we know and trust. When your property needs attention, we act quickly with people who share our standards and values.
Smarter systems, better support
Our unique structure means every owner has a dedicated property manager, supported by a team of in-field specialists. This allows your manager to focus on what matters most — you, your property, and being available whenever you need them.
The Comprendé Guarantee
No hidden fees. No lock-in contracts. Love our service or cancel with seven days’ notice. If we drop the ball, your next fee’s on us. Because property should be personal, transparent, and built on trust.
Frequently asked questions
Dont see your question here? Feel free to get in touch
Do I need to get Healthy Homes checks done every year?
No. Once your property is compliant, you don’t need to redo the assessment annually. However, you may need to update areas of compliance if standards change or if work is done on the property.
What are the five Healthy Homes standards?
- Heating
- Insulation
- Ventilation
- Moisture ingress and drainage
- Draught stopping
When will I receive rent payments?
We process owner payments every Friday.
- If your tenant pays weekly, you’ll be paid each Friday.
- If your tenant pays fortnightly, you’ll be paid every second Friday.
What is your rent arrears process?
As part of our management process, we act quickly and consistently when rent falls into arrears.
- Within 7 days: We issue a friendly reminder to the tenant so they are aware of the overdue payment.
- At 14 days: If the arrears remain, we send a formal 14-day notice to remedy.
- At 21 days: Should the rent still be unpaid, we may apply to the Tenancy Tribunal to seek termination of the tenancy.
- Repeated arrears: Even if the tenant makes up missed payments, the law allows us to apply to the Tribunal if a tenant is more than 5 working days late on three separate occasions within a 90-day period.
Our approach is to communicate early and encourage repayment where possible, but we also act in line with the Residential Tenancies Act to protect your investment.
What are your management fees?
Our standard management fee is 8% + GST.
How do you screen tenants?
We carry out rigorous checks, including references, credit checks, and tenancy history, to ensure the best possible fit for your property.
Does a Body Corporate annual smoke alarm test cover the RTA requirements?
No. Under the Residential Tenancies Act, smoke alarms must be checked between every tenancy. Annual Body Corporate checks do not cover this requirement.
We have a preferred supplier who can carry out these checks on your behalf. If you prefer to arrange this yourself, or already have your own supplier, you are welcome to manage it directly.
What are our management fees?
Book an appraisal
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